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Sales Terms and Conditions

Warranty and Returns

 

  • All our products come with a 12 month warranty.
  • If there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
  • If you experience any problem with a product bought from Chinazrh, contact our support team first and we will do our best to advise you.
  • Any returns must be discussed with Chinazrh Customer Support in advance, and authorized so they are sent with the correct paperwork.
  • All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
  • In case you want to send the goods back to us for repair/ replacement/refund under the warranty, the shipping cost should be payable by the sender.
  • Physical damage to a product caused by the user will invalidates the warranty e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.
  
 
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