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To know more about our website and if you have any questions regarding placing an order or drop shipping or Payment, browse through the various categories below. We have arrange the support pages in various categories to simplify your search. You can also Quick search for any question on our search Box above.

Shipping and Delivery

Shipping and Delivery from China - The Basics

"If I order electronics from Chinazrh, how will you ship them to me? How much is delivery? And how long will it take?"

Chinazrh currently ships small and medium sized orders by international courier.

The shipping rates can be previewed inside the Chinazrh online shop checkout system. If you need shipping quotes, you need to register, login, and follow the checkout steps to see P&P different prices for different delivery locations.

You will be able to choose a courier, e.g. choose between FedEx, DHL, UPS, TNT or Air Mail.

Occasionally we have to change the courier you have selected because of regional restrictions, but if the courier is changed later you will no need charged extra. 

"Are the packages insured?"

Shipping with couriers is insured and traceable online. Once your goods are sent out we will email you with a tracking number so you can track your delivery online. In rare cases of lost packages or wrong delivered, Chinazrh will offer full assistance and if necessary make insurance claims in your place while shipping replacements to you.

"Couriers are expensive - Can you ship by EMS or post?"

Yes, you can choose the "Air Mail" option in the online checkout for a cheaper alternative to courier shipping. If you specifically require China EMS shipping, just request that using the text comments box in the online checkout process, and we will contact you to discuss it.

"How long do you take to ship items to me?"

There is no single answer to this question: delivery times (like shipping costs) depend entirely on the items you ordered, the size of the order, and the destination. The majority of orders arrive with our customers within 10 days of placing an order online. Depending on what you order, your goods could arrive with you in a shorter timeframe than that.

If you are a drop-shipping to your customers, e.g. for an E-bay auction sale, we strongly recommend that you buy one sample of the product shipped to yourself to find out the delivery process timeframe and possible import taxes.

If there are longer delays with an order for some reason, we will contact you. If you are concerned that an order is taking too long to deliver, please open a support ticket quoting your order number and we will get back to you quickly.

"I have an account with DHL / FedEx / UPS - please can you bill the shipping to their account?"

Currently this service is not available. However if you have a forwarder in China or Hong Kong we can arrange for them to collect the goods from our warehouse in order for you to use their shipping methods.

"What if I am making a large / bulk order?"

We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.

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